Guest service in the hospitality industry
Auteur :
Arjona, Merly Fiscal
Éditeur :
Arcler Education Inc
ISBN :
9781774072127
Date de publication :
1 nov. 2019
Dimensions :
23,1 x 15,4 x 2,2 cm
Poids :
680 g
Langue :
Anglais
Pays d'origine :
Canada
Focuses on the delivery of services in the hospitality industry. The book an introduction to the hospitality industry, the meaning of quality service, services to guests in food and beverage industry, and knowing and assessing the failures in order to succeed in the hospitality sector.