Service operations management
Auteur :
Pardillo, Jonah C.
Éditeur :
Arcler Education Inc
ISBN :
9781774072899
Date de publication :
1 nov. 2019
Dimensions :
22,9 x 15,2 cm
Poids :
355 g
Langue :
Anglais
Pays d'origine :
Canada
Provides an introduction to service operations management, customer experience and satisfaction. The book discusses improvements to service processes and networking and technology. Also discussed is performance management, strategic changes and their management, and innovations and their relationship to service development.