Service management principles for hospitality and tourism
Auteur :
Kalacas, Maria Rellie B.
Éditeur :
Arcler Education Inc
ISBN :
9781774073131
Date de publication :
1 nov. 2019
Dimensions :
22,6 x 14,9 x 1,2 cm
Poids :
740 g
Langue :
Anglais
Pays d'origine :
Canada
Provides an introduction to hospitality and tourism and discusses the role of communication in this sector. The book discusses food service management, marketing, quality management, customer satisfaction, the management of corporate travel and tourists, technology and networking, and challenges that lie ahead.