Problem management: an implementation guide for the real world
Auteur :
Hall, Michael G.
Éditeur :
BCS Learning & Development Limited
ISBN :
9781780172415
Date de publication :
26 nov. 2014
Dimensions :
24,4 x 17,0 cm
Langue :
Anglais
Pays d'origine :
Grande Bretagne
Problem management is the IT service management process that tends to return more benefits more quickly than any of the others. This book offers real-world guidance on all aspects of implementing and running an effective problem management function. It gives IT practitioners, consultants and managers the tools to add real value to their businesses.