Service level manager: careers in it service management
Auteur :
Sansbury, John
Éditeur :
BCS Learning & Development Limited
ISBN :
9781780172941
Date de publication :
31 juil. 2017
Dimensions :
19,8 x 12,9 cm
Langue :
Anglais
Pays d'origine :
Grande Bretagne
The role of service level manager is critical in that the agreements negotiated with customers should inform the activities of the service provider. This book aims to help those whose role is to establish, negotiate, manage or update service level agreements and to use these as the basis of continual service improvement.