Itsm value streams: transform opportunity into outcome
Auteur :
Billouz, David / Anand, Akshay / Dua, Rajiv / Smalley, Mark
Éditeur :
BCS Learning & Development Limited
ISBN :
9781780176079
Date de publication :
22 juin 2023
Dimensions :
24,4 x 17,0 cm
Langue :
Anglais
Pays d'origine :
Grande Bretagne
ITSM Value Streams is a comprehensive guide to organizations on how to effectively utilise IT services to achieve business outcomes. It emphasizes the importance of understanding the value streams that flow through an organization and how IT services can be configured and applied to co-create value between IT service providers and consumers.