Service design: a practical guide to creating customer centric services
Auteur :
Paul, Debra / Hunsley, Jonathan
Éditeur :
BCS Learning & Development Limited
ISBN :
9781780177274
Date de publication :
1 juil. 2026
Dimensions :
24,4 x 17,0 cm
Langue :
Anglais
Pays d'origine :
Grande Bretagne
With customer expectations higher than ever before, delivering great service is no longer optional, it’s essential. Service Design is your practical, visual guide to creating services that truly meet customer needs, from first interaction to the final outcome.