Service quality in leisure, events, tourism and sport
Auteur :
Buswell, John / Williams, Christine / Donne, Keith / Sutton, Carley
Éditeur :
CABI Publishing
ISBN :
9781780645452
Date de publication :
20 déc. 2016
Dimensions :
24,6 x 17,2 x 2,0 cm
Poids :
877 g
Langue :
Anglais
Pays d'origine :
Grande Bretagne
This enhanced new edition addresses key points and principles of managing service quality across the sector. It considers the underpinning theory of service quality, informs the reader of the practical application of service quality management tools and techniques in the leisure and tourism industry and is fully illustrated with case-studies.