Assessing service quality: satisfying the expectations of library customers
Auteur :
Hernon, Peter / Altman, Ellen / Dugan, Robert
Éditeur :
Facet Publishing
ISBN :
9781783300594
Date de publication :
31 mai 2015
Dimensions :
27,8 x 21,4 x 1,6 cm
Poids :
263 g
Langue :
Anglais
Pays d'origine :
Grande Bretagne
This extensively revised and updated edition of Assessing Service Quality explores even further the ways technology influences both the experiences of library customers and the ways libraries themselves can assess those experiences.