Service failures and recovery in tourism and hospitality: a practical manual
Éditeur :
CABI Publishing
ISBN :
9781786390677
Date de publication :
20 oct. 2017
Dimensions :
24,4 x 17,2 x 2,0 cm
Poids :
738 g
Langue :
Anglais
Pays d'origine :
Grande Bretagne
Tourism and hospitality services are prone to service-failure due to a high level of customer-employee contact. This is an invaluable source of information that includes student aids, real-life examples, case studies, links to websites and activities alongside questions and presentation slides for in-class use.