Emotional intelligence in tourism and hospitality
Éditeur :
CABI Publishing
ISBN :
9781786398314
Date de publication :
16 avr. 2019
Dimensions :
23,4 x 15,6 x 1,3 cm
Poids :
437 g
Langue :
Anglais
Pays d'origine :
Grande Bretagne
Emotional intelligence (EI) is the ability to recognize emotions, thereby guiding behavior and allowing emotional adjustment to environments. As services are produced and consumed simultaneously, the employee EI is vital. This book uses a skills-based approach to explain how emotional intelligence can be developed in tourism and hospitality.