Watch your language: why conversations go wrong and how to fix them
Auteur :
Kendall, Rob
Éditeur :
Watkins Media Limited
ISBN :
9781786787897
Date de publication :
5 déc. 2023
Dimensions :
21,6 x 13,3 cm
Format :
Trade paperback (US)
Langue :
Anglais
Pays d'origine :
Grande Bretagne
Engaging guidance transforms everyday dialogues by dissecting pitfalls and offering strategies to defuse conflict. Vivid case studies and inventive layouts expose why conversations derail and tensions rise. Diverse scenarios empower readers to spot warning signs and steer interactions away from destructive spirals.