Active operations management: the playbook for service operations in the agile age
Auteur :
Bentley, Neil / Jeffery, Richard
Éditeur :
Practical Inspiration Publishing
ISBN :
9781788602310
Date de publication :
19 janv. 2021
Dimensions :
23,4 x 15,6 x 1,8 cm
Poids :
403 g
Format :
Trade paperback (US)
Langue :
Anglais
Pays d'origine :
Grande Bretagne
Practiced by tens of thousands of people across more than 40 countries, Active Operations Management (AOM) is one of the most successful methods for managing performance in service operations. Now the people who developed the method tell you exactly how you can do it for yourself.