10 rules for talking: an expert's guide to mastering difficult conversations
Auteur :
Harkness, Tim
Éditeur :
Bonnier Books Ltd
ISBN :
9781788702669
Date de publication :
25 juin 2020
Dimensions :
23,4 x 15,3 x 2,4 cm
Poids :
370 g
Langue :
Anglais
Pays d'origine :
Grande Bretagne
Harkness focuses on difficult conversations - the complex, emotional and recurring discussions that persistently affect our personal and professional lives. The ten rules will teach you to remember most people are good and worthy of respect (Rule 3), why it is important to keep a conversation safe (Rule 5) and how to truly listen (Rule 9).