Customer service in academic libraries: tales from the front line
Auteur :
Mossop, Stephen
Éditeur :
Woodhead Publishing Ltd
ISBN :
9781843347583
Date de publication :
16 oct. 2015
Dimensions :
22,9 x 15,2 cm
Poids :
180 g
Langue :
Anglais
Pays d'origine :
Grande Bretagne
Customer Service in Academic Libraries draws on practical experience to explore the concept, nature, and benefits of an organizational culture based upon the principles and practices of customer service, in its fullest sense.