Service encounters in tourism, events and hospitality: staff perspectives
Auteur :
Firth, Miriam
Éditeur :
Channel View Publications Ltd
ISBN :
9781845417260
Date de publication :
30 janv. 2020
Dimensions :
23,4 x 15,6 x 1,1 cm
Poids :
332 g
Langue :
Anglais
Pays d'origine :
Grande Bretagne
This book offers insights into the demands made on staff in service encounters in tourism, events and hospitality roles. It hinges upon storied incidents offered by workers about which the reader can reflect and apply theoretical knowledge. Each chapter includes learning objectives, questions and summaries.