Making customers count: a guide to excellence in customer care
Auteur :
Clutterbuck, David
Éditeur :
Clutterbuck, DavidKernaghan, Sue,
ISBN :
9781852521097
Date de publication :
1 avr. 1993
Dimensions :
22,9 x 14,5 cm
Poids :
315 g
Langue :
Anglais
Pays d'origine :
Grande Bretagne
Aimed at any company seeking to develop or maintain an effective customer care programme, this text provides a framework for building customer responsiveness into the day-to-day routines of business, while drawing on the experiences, both positive and negative, of a wide range of companies.