12 steps to success through service
Auteur :
Hopson, Barrie
Éditeur :
Hopson, BarrieScally, Mike,
ISBN :
9781852523404
Date de publication :
19 janv. 2000
Dimensions :
21,0 x 14,9 x 1,5 cm
Langue :
Anglais
Pays d'origine :
Grande Bretagne
Satisfying the customer is the most vital factor in business success and the main priority in any business must be to win and keep the customer. This book provides a complete programme to achieve success through service by following 12 crucial steps.