Building a successful customer-service culture: a guide for library and information managers
Éditeur :
Facet Publishing
ISBN :
9781856044493
Date de publication :
16 sept. 2002
Dimensions :
28,3 x 15,6 x 1,8 cm
Poids :
217 g
Langue :
Anglais
Pays d'origine :
Grande Bretagne
This management guide takes a practical and strategic approach to developing a customer-service culture. The book covers established areas such as customer satisfaction, staff training and planning, as well as developing areas such as customer services required by the virtual library environment.