Managing stress and conflict in libraries
Auteur :
Pantry, Sheila
Éditeur :
Facet Publishing
ISBN :
9781856046138
Date de publication :
15 juin 2007
Dimensions :
23,2 x 15,4 x 1,2 cm
Poids :
109 g
Langue :
Anglais
Pays d'origine :
Grande Bretagne
Defines what should and should not be tolerated in a healthy and safe working environment. This title introduces the reporting procedures and communication skills leading to conflict resolution, enabling both employees and managers to consider situations consistently, based on risk assessment previously carried out.