Virtual reference handbook, the: interview and information delivery techniques for the chat and e-mail environments
Auteur :
Kovacs, Diane K
Éditeur :
Facet Publishing
ISBN :
9781856046268
Date de publication :
15 mars 2007
Dimensions :
23,0 x 15,1 x 1,7 cm
Poids :
115 g
Langue :
Anglais
Pays d'origine :
Grande Bretagne
Aims to help reference librarians develop the communication skills and resources they need to work effectively in the digital reference environment. This handbook demonstrates how to adapt traditional face-to-face reference interview skills to the virtual interview, and how to interpret and use communication techniques.