Know it all, find it fast: an a-z source guide for the enquiry desk
Auteur :
Duckett, Bob / Walker, Peter / Donnelly, Christinea
Éditeur :
Facet Publishing
ISBN :
9781856046527
Date de publication :
25 oct. 2008
Dimensions :
23,5 x 15,6 x 2,8 cm
Poids :
331 g
Langue :
Anglais
Pays d'origine :
Grande Bretagne
Answering queries from users is one of the most important services undertaken by library and information staff. Yet it is also one of the most difficult, least understood subjects. This guide offers useful tips, warns of potential pitfalls, and spotlights typical queries and how to tackle them.