Im and sms reference services for libraries
Auteur :
Bielskas, Amanda / Bielskas, AmandaDreyer, Kathleen M.,
Éditeur :
Facet Publishing
ISBN :
9781856048446
Date de publication :
2 juin 2012
Dimensions :
22,9 x 15,2 cm
Langue :
Anglais
Pays d'origine :
Grande Bretagne
Offers information on the technological aspects of providing real-time answers to library users' reference questions through SMS and IM services, covering how to assess the needs of your library, choosing the right system, and how to get staff buy-in to implement a new programme and change the culture at your library.