Total quality in general practice: practical steps to implementing the patient's charter
Auteur :
Brooks, Jacqueline
Éditeur :
Brooks, JacquelineBorgardts, Irene,
ISBN :
9781857750669
Date de publication :
20 avr. 1994
Dimensions :
23,4 x 15,6 x 0,7 cm
Poids :
202 g
Format :
Trade paperback (US)
Langue :
Anglais
Pays d'origine :
Grande Bretagne
Describes an experiment in total quality management, initiated and supervised by the Hereford and Worcester FHSA, in which four volunteer general practices submitted themselves to external review. The book emphasizes the central functions of planning, standard-setting and monitoring.