Sustaining high performance: the strategic transformation to a customer-focused learning organization
Auteur :
Haines, Stephen
Éditeur :
Taylor & Francis Inc
ISBN :
9781884015557
Date de publication :
30 mai 1995
Dimensions :
22,9 x 15,2 cm
Poids :
562 g
Langue :
Anglais
Pays d'origine :
USA
In an attempt to achieve high levels of growth, profit, and competitive advantage, American businesses have been implementing a variety of management initiatives, such as TQM, reengineering, service management, self-directed work teams, and empowerment