World class it service delivery
Auteur :
Wheatcroft, Peter
Éditeur :
BCS Learning & Development Limited
ISBN :
9781902505824
Date de publication :
1 avr. 2007
Dimensions :
24,6 x 17,2 x 1,2 cm
Poids :
390 g
Langue :
Anglais
Pays d'origine :
Grande Bretagne
This book is a distillation of best practices in IT service delivery and demonstrates the factors that enable organisations to achieve world class standards. The book is for IT managers, executives and consultants. It supports the ISEB Service Management Certificate and other IT service management courses.