Human touch, the: personal skills for professional success
Auteur :
Thomas, Philippa / Paul, Debra / Cadle, James
Éditeur :
BCS Learning & Development Limited
ISBN :
9781906124915
Date de publication :
13 déc. 2012
Dimensions :
24,4 x 17,0 cm
Langue :
Anglais
Pays d'origine :
Grande Bretagne
Strong interpersonal skills are a fundamental requirement in all work environments. This book provides expert guidance for IT and other professionals on key skills including: building rapport; team working; leadership; negotiation; written communication; managing conflict; presentation skills; coaching and mentoring; problem solving.