Difficult customers
Auteur :
Ridge, Grainne
Éditeur :
Ridge, Grainne
ISBN :
9781906294212
Date de publication :
21 janv. 2011
Dimensions :
21,0 x 14,5 cm
Langue :
Anglais
Pays d'origine :
Grande Bretagne
If you ask people what the biggest challenge is in their job it is often handling difficult customers. This book is designed to give organizations simple templates and tools which they can use with very little training experience. It also serves as a refresher for those who have undergone trainer training.