Customer service for hospitality and tourism
Auteur :
Hudson, Simon / Hudson, Louise
Éditeur :
Goodfellow Publishers Limited
ISBN :
9781915097149
Date de publication :
20 mars 2022
Dimensions :
24,6 x 18,9 cm
Langue :
Anglais
Pays d'origine :
Grande Bretagne
A fully updated new edition of this bestselling text that explains not only the theory behind the importance of customer service but also acts as a guidebook for those wishing to put this theory into practice. With 10 new international cases focusing on how some in the hospitality sector have adapted – and thrived - during the COVID-19 pandemic.