Customer service for hospitality and tourism
Auteur :
Hudson, Simon / Hudson, Louise
Éditeur :
Goodfellow Publishers Limited
ISBN :
9781917433105
Date de publication :
30 avr. 2025
Dimensions :
24,6 x 17,4 cm
Langue :
Anglais
Pays d'origine :
Grande Bretagne
Fully revised and updated with brand new material and cases on issues surrounding sustainability and AI in the context of customer services, plus a brand new chapter on 'Customer service and sustainability’. Explains not only the theory behind the importance of customer service but how to put this theory into practice.