Service excellence in organizations, volume ii: eight key steps to follow and achieve it
Auteur :
Urquhart, Fiona
Éditeur :
Business Expert Press
ISBN :
9781949991178
Date de publication :
30 juin 2019
Dimensions :
22,8 x 15,2 x 0,7 cm
Poids :
191 g
Langue :
Anglais
Pays d'origine :
USA
Presents mechanisms, tools, and techniques to help embed excellence as the foundation of value that an organization delivers. The book contains practical examples and a self-assessment diagnostic tool to identify organizational areas of strength, and aspects to improve.