Designing performance measurement systems: theory and practice of key performance indicators
Auteur :
Franceschini, Fiorenzo / Galetto, Maurizio / Maisano, Domenico
Éditeur :
Springer Nature Switzerland AG
ISBN :
9783030011918
Date de publication :
5 déc. 2018
Dimensions :
23,5 x 15,5 cm
Langue :
Anglais
Pays d'origine :
Suisse
Though Key Performance Indicators (KPIs) may at times seem to be the real driving force behind social systems, economies and organizations, they can also have far-reaching normative effects, which can modify organizational behavior and influence key decisions – even to the point that organizations themselves tend to become what they measure!