Smart service systems, operations management, and analytics: proceedings of the 2019 informs international conference on service science
Éditeur :
Springer Nature Switzerland AG
ISBN :
9783030309695
Date de publication :
26 nov. 2020
Dimensions :
23,5 x 15,5 cm
Langue :
Anglais
Pays d'origine :
Suisse
Regardless of size and service, a service organization is a service system. Because of the socio-technical nature of a service system, a systems approach must be adopted to design, develop, and deliver services, aimed at meeting end users‘ both utilitarian and socio-psychological needs.