Virtual public servant, the: artificial intelligence and frontline work
Auteur :
Jeffares, Stephen
Éditeur :
Springer Nature Switzerland AG
ISBN :
9783030540869
Date de publication :
2 déc. 2021
Dimensions :
21,0 x 14,8 cm
Langue :
Anglais
Pays d'origine :
Suisse
This book documents how—after decades of designing out costly face to face transactions, investment in call centres, and incentivising citizens to self-service—the tech industry is promising to re-humanise our frontline public services.