Ai and analytics for smart cities and service systems: proceedings of the 2021 informs international conference on service science
Éditeur :
Springer Nature Switzerland AG
ISBN :
9783030902773
Date de publication :
13 nov. 2022
Dimensions :
23,5 x 15,5 cm
Langue :
Anglais
Pays d'origine :
Suisse
Regardless of its size and service, every service organization is a service system. Due to the socio-technical nature of service systems, a systems approach must be adopted in order to design, develop and deliver services aimed at meeting end users’ utilitarian and socio-psychological needs alike.