Emergency communication: the organization of calls to emergency dispatch centers
Auteur :
Fele, Giolo
Éditeur :
Springer International Publishing AG
ISBN :
9783031262388
Date de publication :
7 avr. 2023
Dimensions :
21,0 x 14,8 cm
Langue :
Anglais
Pays d'origine :
Suisse
This book explores communication in emergency call and response centers, taking an approach drawn from Conversation Analysis to examine how call-takers answer calls and the ways in which dispatch is issued in different contexts.