Designing better services: a strategic approach from design to evaluation
Auteur :
Foglieni, Francesca / Villari, Beatrice / Maffei, Stefano
Éditeur :
Springer International Publishing AG
ISBN :
9783319631776
Date de publication :
5 oct. 2017
Dimensions :
23,5 x 15,5 cm
Langue :
Anglais
Pays d'origine :
Suisse
Based on these experiences it extensively discusses evaluation, with a particular focus on service evaluation, and explains its importance in supporting service design and fostering innovation throughout the service design process.