Service quality in indian hospitals: perspectives from an emerging market
Auteur :
Mohapatra, Sanjay / Ganesh, K. / Punniyamoorthy, M. / Susmitha, Rani
Éditeur :
Springer International Publishing AG
ISBN :
9783319885032
Date de publication :
29 août 2018
Dimensions :
23,5 x 15,5 cm
Langue :
Anglais
Pays d'origine :
Suisse
This book offers an elaborate and empirical look at service quality of hospitals in the emerging market of India. The poor quality of service is a major issue in a large number of hospitals (particularly in government hospitals), which forces patients to opt for private hospitals that are generally much more expensive than government hospitals.