Effective complaint management: the business case for customer satisfaction
Auteur :
Stauss, Bernd / Seidel, Wolfgang
Éditeur :
Springer International Publishing AG
ISBN :
9783319987040
Date de publication :
18 févr. 2019
Dimensions :
23,5 x 15,5 cm
Langue :
Anglais
Pays d'origine :
Suisse
Further, it discusses the relevant ‘backstage’ tasks involved in using complaint information to achieve quality improvements and cost reductions through complaint analysis, controlling and reporting.