Management by measurement: designing key indicators and performance measurement systems
Auteur :
Franceschini, Fiorenzo / Galetto, Maurizio / Maisano, Domenico
Éditeur :
Springer-Verlag Berlin and Heidelberg GmbH & Co. KG
ISBN :
9783642092275
Date de publication :
15 oct. 2010
Dimensions :
23,5 x 15,5 cm
Langue :
Anglais
Pays d'origine :
Allemagne
Some indicators seem right and easy to measure, but have subtle, counter-productive consequences. Other indicators are more difficult to measure, but focus the enterprise on those decisions and actions that are critical to success.