Digital technology in service encounters: effects on frontline employees and customer responses
Auteur :
Christ-Brendemühl, Sonja
Éditeur :
Springer Fachmedien Wiesbaden
ISBN :
9783658378844
Date de publication :
28 juin 2022
Dimensions :
21,0 x 14,8 cm
Langue :
Anglais
Pays d'origine :
Allemagne
Digital technology is disrupting the prerequisites for most firms in the service industry and frequently forces them to reassess the ratio of human interaction and technology use in service encounters.