Smiling chatbot, the: investigating emotional contagion in human-to-chatbot service interactions
Auteur :
Prinz, Konstantin
Éditeur :
Springer Fachmedien Wiesbaden
ISBN :
9783658400279
Date de publication :
2 déc. 2022
Dimensions :
21,0 x 14,8 cm
Langue :
Anglais
Pays d'origine :
Allemagne
The results show that the expression of positive emotions by a chatbot enriches the service interactions by transmitting positive emotions that, in the further course, do also lead to a better evaluation of the service experienced.