Contact center management: from complaint department to value center
Auteur :
Smets, Jan
Éditeur :
Lannoo Publishers
ISBN :
9789401454100
Date de publication :
18 janv. 2019
Dimensions :
24,0 x 17,0 cm
Poids :
670 g
Langue :
Anglais
Pays d'origine :
Belgique
Contact Center Management is an investigation into the stereotypes surrounding the sector. As it steers clear of hollowed-out theory and vague slogans, it offers a grounded approach to the creation of value for your company as well as for any client.