Designing service machines: translating principles of system science to service design
Auteur :
Roy, Ram Babu / Lillrank, Paul / V. K., Sreekanth / Torkki, Paulus
Éditeur :
Springer Verlag, Singapore
ISBN :
9789811345326
Date de publication :
19 janv. 2019
Dimensions :
23,5 x 15,5 cm
Langue :
Anglais
Pays d'origine :
Singapour
This book presents a general conceptual framework to translate principles of system science and engineering to service design. The primary focus is on the part of the service system that can reproduce such processes, called here a Service Machine, and methodological guidelines on how to analyze and design them.